Frequently Asked Questions

Questions in mind? We’ve your answers. Explore the frequently asked questions section to solve all your queries.
Individual posing next to red storage lockers filled with bags and a red container.
surfboard storage
climate control unit
frequently asked questions
Interior view of a modern office space featuring glass walls and contemporary furniture.
front view of bali valet storage
customer posing in front of a storage unit

How secure are your storage facilities?

Our storage facilities are equipped with state-of-the-art security systems. We provide 24/7 recorded surveillance via CCTV cameras, individual alarm systems, and on-site security personnel. 

Do you offer specialized storage for surfboards and other sports equipment?

We provide specialized storage solutions for various sports equipment, including surfboards. Our larger units can accommodate multiple boards and other gear. We also have our Surfboard Valet, a locked, climate-controlled room in which individual storage spaces (45cm wide) can be reserved for huge of boards or large surf bag containing multiple boards. 

What items are prohibited from being stored in your facilities?

For safety and legal reasons, we prohibit the storage of perishable items, live plants, or animals, hazardous materials, illegal substances, and unregistered firearms. If you’re unsure about a specific item, please review our comprehensive list of prohibited items online or contact our customer service team for clarification.

What type of storage unit is best for clothing in high humidity?

Opt for a climate-controlled storage unit, which maintains a consistent temperature (typically 55–80°F) and humidity level (below 55%) to prevent mold, mildew, and fabric deterioration. If climate control isn’t available, choose an elevated spot within a standard unit, off the floor on pallets or shelves, to avoid moisture from the ground. 

What if I need to extend my storage unexpectedly?

We understand that travel plans can change, and so do we. You can easily extend your storage by contacting our customer service team or through your online account. We offer flexible storage terms and do our best to accommodate your changing needs.

Can I access my belongings if I’m traveling between different parts of Bali?

Yes, you can access your belongings from any of our locations across Bali. We offer a flexible vallet service that can deliver your items to your specific location with advanced notice. Feel free to contact our customer service team to arrange delivery or pickup at your convenience.

How should I prepare my clothing for storage in a humid climate?

Before storing, wash and thoroughly dry all your clothing to remove any moisture, dirt, or odors that could attract mold or mildew in humid conditions. Use a dryer to remove any residual dampness. Once dry, fold or hang garments loosely and pack them in breathable packaging like cotton garment bags or acid-free boxes. For extra protection, consider vacuum-sealed bags for non-delicate items, but only if paired with a moisture absorber to remove the condensation.

How can I protect my clothing from humidity-related damage over time?

Use moisture-absorbing products like cedar blocks, charcoal bags, or dehumidifier packets inside your storage boxes or wardrobe containers to keep humidity in check. Avoid overpacking. Allow air circulation around items to prevent trapped moisture. Periodically check on your stored clothing (every few months if possible) to air it out.

Still Wondering About Something?

From storage sizes to surfboard safety, we’ve answered it all in our frequently asked questions section. Connect with our team for instant clarity.